Agency Help

What this platform is

A connective directory and staff portal for event and experiential work. Agencies post gigs, manage rosters of crew they trust, and find new talent. Talent applies to gigs, builds availability, and gets discovered.

Free to use. Premium for talent is the only paid tier today — Agencies do not currently have any subscription.

The four steps for a new agency

1. Claim your agency from the directory (24-hour admin review).
2. Set up your profile — logo, about-us, social links, gallery.
3. Invite your roster — owners/managers, then leads + members.
4. Post your first gig — date, role, pay rate, headcount.

The dashboard tracks this checklist for you and disappears once you're done.

How claims work

Anyone with an agency-role account can claim an existing agency from the directory. Submit a short proof of ownership — a website link with your name on it, a business email match, or an uploaded document. Admins review within 24 hours.

If your agency isn't in the directory yet, contact support to have it added before you can claim it.

Who gets owner access?

Only the user who submitted the approved claim becomes an Owner. Additional owners and managers can be added later from the roster page once you're inside.

The four roles

• Owner — full control. Edit profile, manage roster, post gigs, hire, review applications + join requests, see the shared inbox, accept claims to other agencies. Can promote/demote anyone below them.
• Manager — operational power. Post gigs, manage roster, hire, review applications + join requests, see the shared inbox. Can promote/demote leads and members.
• Lead — senior crew with roster visibility. Can see the full roster and crew schedule. Cannot post gigs, hire, approve join requests, or access the shared inbox.
• Member — regular crew. Receives gig invites, manages own availability, applies + accepts gigs. Does not see the team roster (only their own membership row); the roster is restricted to owners, managers, and leads.

Inviting talent

Two paths: (1) Roster → "+ Invite Member" if you know who you want. (2) Talent Discovery → "Add to Roster" on any talent card.

Invites expire after 14 days. Talent must accept before they show up on your roster. Outgoing pending invites live on the Roster page.

The dedicated review page

Talent who ask to join your agency show up on /join-requests.html — a focused review page with status chips (Pending / Approved / Rejected / All). Click any row to open a detail modal with the requester's profile (avatar, bio, skills, market), their message, and Approve & Add to Roster / Reject buttons. Approving inserts them into your roster as a Member; you can promote later.

Owners and managers only — leads do not have access. Pending request counts also surface on the operator dashboard's Needs Attention list.

The 3-tab gig modal

Click Post Gig on the Gigs page. The modal has three tabs:

1. Gig Details — title, market + radius, venue (optional), start/end dates, pay rate (optional), description.
2. Questions — optional screening questions (covered in the next section).
3. Schedule — optional shift slots defined up-front: date + start + end + role + headcount per slot.

One Post Gig button at the bottom commits everything atomically. Skip the optional tabs if you don't need them — applications still come in without questions or shifts pre-defined.

Pay rate

A simple optional text field — e.g. "$25/hr" or "$200 flat". It shows on the gig card so talent can scan-decide. Mr. Green's Agency List does not handle payment — pay is between you and your crew. See the Terms and Refund Policy for details.

After posting

The new gig auto-expands in the list so the action buttons are immediately visible: Applicants, Schedule, Mark Filled, Edit, Delete. A small "Gig posted ✓" hint banner reminds you to assign hired talent to specific shifts.

Open vs. Closed: Open gigs accept applications. Mark Filled once you've hired everyone; re-open if you need more headcount.

Three question types

Inside the Post Gig modal's Questions tab, add as many questions as you want. Three types are supported:

• Yes / No — with optional custom labels (e.g. "I have my own transport" vs "I need transport provided") and an optional follow-up text field that appears only when the talent picks the trigger answer (e.g. "If yes, what's your vehicle?").
• Multiple Choice — your options listed one per line; talent picks one as a radio.
• Text answer — free-form short response (up to 2000 chars).

Toggle Required to apply on each question to block submission until it's answered. Quick-starter chips at the top insert common questions in one click (Are you 21+?, Reliable transportation?, Past experience?).

Questions can also be edited later: open Edit Gig and switch to the Questions tab — existing questions load in for editing or removal.

Two-stage scheduling

Stage 1 — Define slots: Inside Post Gig → Schedule tab, add one row per shift slot: date + start time + end time + role + headcount. Slots get saved with the gig.

Stage 2 — Assign people: After hiring, click the Schedule button on the gig row to open the per-gig schedule modal. Assign each hired talent to one or more shift slots.

Useful for multi-day events, recurring activations, or any gig where the "when" varies per crew member.

The Applications page

/applications.html aggregates every application across all your agency's gigs in one scannable view. Status chips filter by All / Applied / Hired / Completed / Rejected; a dropdown filters by specific gig.

Click any applicant row to open a detail modal showing: avatar + name + role + market, the talent's bio + skill tags, the pitch they wrote, every screening question with their answer (Yes/No with follow-up text, Multiple Choice pick, Text response), and context-appropriate action buttons (Hire / Reject for Applied; Mark Completed / Un-hire for Hired; Revert for terminal states).

Owners and managers only — leads do not have access to gig applications. Posters are union'd across co-worker owners/managers of the same agency so multi-operator teams see each other's applicants.

The hiring lifecycle

1. Applied — talent submitted, pending your review.
2. Hired — you picked them. They get an "Open chat with agency" CTA on their dashboard and on /my-applications.
3. Completed — gig is done. Unlocks both directions of review: talent can leave an agency review, your agency can leave a talent review.
4. Rejected — you didn't pick them. They see a polite "Not selected" message on their dashboard, no agency-blocking penalty.

The Applications page handles all four transitions; you can revert most decisions (un-hire, restore from rejected) without losing data.

The shared agency inbox

/agency-inbox.html is a single unified view for every incoming signal addressed to your agency: pending join requests, outgoing roster invites awaiting acceptance, new gig applicants, and incoming "Contact Agency" messages. Filter chips narrow by category.

Owners and managers only — leads do not have access. Visible to all of your co-managers so a teammate's pending message doesn't sit unanswered.

1:1 chat

You can DM anyone on your roster freely. Talent who aren't on your roster can send you a message request via the inline "Contact Agency" prompt on your agency profile — they're rate-limited (10 pending per recipient / 14-day cooldown) to keep your inbox clean. Accept the request to open a chat thread; decline if it's not a fit.

Notifications

In-product signals fire for: new applicant, new invite acceptance, new direct message, new endorsement, application status changes. Per-workspace toggles live on the Agency Settings → Notifications tab — control digest frequency plus per-event alerts for applicants, join requests, and messages. (Email delivery via Resend is a deferred feature; in-product notifications work today.)

If you manage more than one agency

The header's profile dropdown shows a "Workspaces" list. Click any agency to switch active context. The active workspace is highlighted with a lime dot and persists across navigation.

Most pages (Roster, Gigs, Talent) scope to the active workspace automatically. The Dashboard aggregates counts across all your staff agencies, but deep-links route to whichever workspace is active.

The My Agencies page

Quick-stats per workspace + a "Set as active" button on each card. Useful when you want to switch context with a single click and see all your workspaces side-by-side.

I can't see the agency I claimed

Claims take up to 24 hours for admin review. Until approved, the dashboard still shows the "Claim your agency" banner. Check your email for the approval notification, or reach out via support if it's been longer than 24 hours.

Talent doesn't appear in Find Talent

The talent search shows public talent profiles only. Talent with private profiles or who haven't completed their setup may not appear. Use filters (skill, market, verified) to narrow results.

My deep-link from the dashboard went to the wrong workspace

If you have multiple agencies, the dashboard uses your active workspace (header dropdown) for deep-links. Switch workspace from the header dropdown if you want the link to point elsewhere.

Something else?

The support page covers safety reports, billing, and account help. For agency-specific questions not answered here, reach out from support — we read every message.