Refund & Cancellation Policy

Last updated: 2026-05-23 · Effective: 2026-05-23

1. What you're paying for

Subscriptions to Mr. Green's Agency List provide access to software, directory listings, profile tools, roster organization, posting tools, search and discovery tools, messaging tools, and visibility features. Paid plans do not guarantee profile views, messages, applications, interviews, bookings, hires, gigs, jobs, payments, or any specific business outcome.

2. Billing cycle and auto-renewal

• Monthly subscriptions are billed in advance every month and automatically renew at the same monthly price until cancelled.
• Annual subscriptions are billed in advance once per year and automatically renew annually at the same annual price until cancelled.
• One-time purchases (e.g., founding-tier plans, lifetime add-ons, application boosts, profile spotlights) are charged once and do not renew automatically unless the purchase page clearly says otherwise.
• All prices are in U.S. dollars and exclude any applicable taxes. Taxes, where applicable, are calculated and charged in addition to the listed price at checkout.

3. How to cancel

You can cancel future renewals at any time from Settings → Billing. Cancellation through this in-product flow is at least as easy as the signup flow, as required by California Business & Professions Code § 17602 (the Automatic Renewal Law). When you cancel:

• Your subscription remains active through the end of the current billing period.
• You retain access to paid features until the period ends.
• You will not be charged again unless you reactivate the subscription.
• Your account is not deleted; it returns to the free tier (where one is available).

To fully delete your account, use the Danger Zone in Settings. Account deletion is permanent.

4. Renewal reminders

For annual subscriptions, we will send a renewal reminder before each annual renewal date, as required by California's Automatic Renewal Law. For monthly subscriptions, no per-renewal reminder is sent; you can review your billing status at any time in Settings → Billing.

5. Refunds

General rule: All subscription payments are non-refundable. Cancellation takes effect at the end of the current billing period, and you continue to have access to paid features until that period ends. We do not pro-rate refunds for partially used billing periods.

Discretionary refunds. We may, in our sole discretion, issue full or partial refunds in unusual circumstances, including but not limited to:

• A duplicate charge or proven billing error on our side;
• A material defect in the Service that materially prevented use for an extended period;
• Fraudulent charges on your account that were not authorized by you;
• Any situation where a refund is required by applicable law.

What we do not refund. We do not issue refunds for:

• Lack of profile views, messages, applications, gigs, bookings, hires, payments, or business results from using paid features;
• Failure to use the Service after subscribing;
• Disagreement with our content moderation, account, or feature decisions;
• Termination of your account caused by your violation of our Terms or Acceptable Use Policy;
• Auto-renewals that you forgot to cancel before the renewal date, except where required by law.

6. One-time purchases and microtransactions

One-time purchases — including application boosts, profile spotlights, featured placements, founding-lifetime plans, verification fees, or any similar non-subscription item — are non-refundable once the feature has been activated or the credit has been delivered to your account. Unused credits remain associated with your account until used, expire, or your account is deleted.

7. Failed payments

If a subscription payment fails (insufficient funds, expired card, declined transaction, etc.), we may retry the payment, restrict paid features, downgrade the account to a free tier, or suspend the account until the balance is resolved. You are responsible for keeping payment information current.

8. Plan changes and upgrades

If you upgrade your plan mid-cycle, the difference may be pro-rated and charged immediately, or applied to the next billing cycle, depending on the change. If you downgrade your plan, the change takes effect at the end of the current billing period and we do not refund the difference. Founding or lifetime-tier plans, when offered, may be subject to additional terms disclosed at purchase, including caps on future feature inclusions.

9. Service availability

We do not guarantee uninterrupted availability of the Service. Brief planned and unplanned outages are a normal part of operating online software. Outages do not, by themselves, entitle you to a refund. If the Service experiences a prolonged outage that materially prevents you from using paid features, we may, at our discretion, issue a credit or partial refund.

10. Chargebacks

If you have a billing concern, contact us first through Support or support@mrgreenagencylist.com. We aim to resolve legitimate billing issues quickly. Initiating a chargeback before contacting us may result in account suspension and termination of any future ability to use the Service. Chargeback fraud may also be reported to your card network, your bank, and law enforcement.

11. Changes to this policy

We may update this policy from time to time. Material changes will be announced in-product or by email at least 30 days before they take effect for existing subscribers, where required by law. The policy in effect at the time of each billing cycle governs that cycle.

12. Contact

Billing or refund questions: support@mrgreenagencylist.com or through Support.