Support & FAQ
Use this page for account help, safety reports, agency claims, billing questions, and frequently asked questions about how the platform works.
Running an agency? Check the agency operator guide for workflow walk-throughs. For platform safety guidance and red flags, see the Safety & Due Diligence page.
Account And Billing
Email support@mrgreenagencylist.com with your account email, the page where the issue happened, and a short description. For refund and cancellation questions, see the Refund & Cancellation Policy.
Safety Or Abuse
Use the in-app Report controls on profiles, opportunities, and messages when available. For urgent abuse reports, email support@mrgreenagencylist.com with links, screenshots, and any relevant usernames. For threats to physical safety, contact local law enforcement first.
Agency Claims
If you need help claiming or joining an agency, include the agency name, your role, and proof that you are authorized to represent or work with that agency.
Privacy
For data export, deletion, correction, or privacy questions, start with the Privacy Policy (Section 6 and Section 10) and then contact support@mrgreenagencylist.com with your account email.
Frequently Asked Questions
Is Mr. Green's Agency List a staffing agency or talent agency?
No. Mr. Green's Agency List is a software, directory, and discovery platform. We do not represent talent, book jobs, negotiate rates, employ users, process payroll, or guarantee placement. Agencies, talent, vendors, and other users are responsible for their own communications, agreements, compliance, and payment arrangements.
Does a paid talent plan guarantee I'll get booked?
No. Paid talent plans may provide enhanced profile tools, visibility features, or platform access, but they do not guarantee profile views, messages, bookings, jobs, hires, or payment. Paid features help you appear in more places — they do not guarantee outcomes.
Does a paid agency plan guarantee successful hires?
No. Paid agency plans provide access to platform tools such as profiles, posts, search, customization, or roster features. Agencies are responsible for reviewing candidates, verifying information, and making their own hiring and contracting decisions.
Does the platform verify agencies or talent?
Unless a profile has a specific verification label with an explanation, we do not independently verify users, agencies, talent, credentials, work history, insurance, licenses, payment history, or legal compliance. Labels mean only the specific item described — for example, "claimed" means an authorized representative has been granted management access, and "Premium" means the user has an active paid subscription. No label certifies safety, legality, payment ability, quality, or hiring outcomes. See the Safety & Due Diligence page for what each label actually means.
Who handles payment for gigs?
We do not handle payment between agencies, talent, clients, or vendors. Subscription payments to the platform are processed by Stripe. All other payments — gig pay, agency rates, vendor invoices, deposits, tips — happen directly between the users involved, outside the platform. Users are solely responsible for negotiating and managing payment terms.
Who is responsible for legal compliance?
Each user is responsible for their own compliance with applicable labor, employment, tax, insurance, privacy, safety, anti-discrimination, classification (including the California ABC test where applicable), and business laws. Nothing on the platform is legal advice. Consult a qualified attorney if you are unsure.
What happens if I delete my account?
Account deletion (from Settings → Danger Zone) is permanent. It removes your profile, uploaded media, applications, roster memberships, and messages. Some data may persist in encrypted backups for up to 90 days, in security and abuse-prevention logs for up to 12 months, and indefinitely in aggregated or de-identified form. See the Privacy Policy, Section 8 for the full retention schedule.